Reliance Group Recruitment For Executive - SAP SD Functional Support 2016

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Reliance Group Recruitment 2016 by www.BookMyWorks.com

Post Name : Executive - SAP SD Functional Support

Short Description

Function – Information Technology - Enterprise Applications Management
Sub Function – IT –Service Desk Management (Functional)
Position shall report to Track Lead of Service Desk Management (functional)

Experience and Qualification :

1 to 5 years’ experience in supporting Sales and Distribution business processes using SAP SD module preferably with Engineering/Marketing background (BE / MBA

Job Accountabilities

Support BT (Business Transformed) processes in Sales and Distribution areas for Reliance manufacturing sites.
Analyse L1 operational issues logged by end users and provide resolution within agreed SLA timelines.
Ability to engage with customers, gather requirements and propose solutions.
Provide help to perform data migration activities from legacy system, support authorisation issues, coordinate and support testing in development / quality servers and support end user trainings.
Follow change control procedures for business requirements and change requests.
Carry out root cause analysis of recurring issues and coordinate with project/development teams for necessary corrections.
Participate in knowledge transfer sessions from project /development for better understanding of configured processes.
Follow-up/ coordination with Project/Development teams to liquidate the configuration and enhancement issues.
Ensure customer satisfaction with minimum unplanned downtime of SD processes.
Involvement in Go-live support for rolled-out processes across various sites.
Should be able to deliver as an individual and perform equally well as a team player.

Skills Required (Knowledge and Skills)

Must possess sound understanding of SD integration with Procurement, Logistics, and Finance modules. Should be well versed with the business processes in the SD domain.
Should possess good communication and inter-personal skills.
Must be willing to work in shifts (24 X 7)

Useful Link :

Applied Online : Click Here

Kunal Patel

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