Reliance Group Recruitment 2016 by www.BookMyWorks.com
Company Profile : The Reliance Group, founded by Dhirubhai H. Ambani (1932-2002), is India’s largest private sector enterprise, with businesses in the energy and materials value chain. Group’s annual revenues are in excess of US$ 66 billion. The flagship company, Reliance Industries Limited, is a Fortune Global 500 company and is the largest private sector company in India. The Group’s activities span exploration and production of oil and gas, petroleum refining and marketing, petrochemicals (polyester, fibre intermediates, plastics and chemicals), textiles, retail, infotel and special economic zones.
Post Name & Qualification : Executive - IT SAP SD Functional Support
1 to 5 years’ experience in supporting Sales and Distribution business processes using SAP SD module preferably with Engineering/Marketing background (BE / MBA)
Long Description
- Job Accountabilities
- Support BT (Business Transformed) processes in Sales and Distribution areas for Reliance manufacturing sites.
- Analyse L1 operational issues logged by end users and provide resolution within agreed SLA timelines.
- Ability to engage with customers, gather requirements and propose solutions.
- Provide help to perform data migration activities from legacy system, support authorisation issues, coordinate and support testing in development / quality servers and support end user trainings.
- Follow change control procedures for business requirements and change requests.
- Carry out root cause analysis of recurring issues and coordinate with project/development teams for necessary corrections.
- Participate in knowledge transfer sessions from project /development for better understanding of configured processes.
- Follow-up/ coordination with Project/Development teams to liquidate the configuration and enhancement issues.
- Ensure customer satisfaction with minimum unplanned downtime of SD processes.
- Involvement in Go-live support for rolled-out processes across various sites.
- Should be able to deliver as an individual and perform equally well as a team player.
- Skills Required (Knowledge and Skills)
Must possess sound understanding of SD integration with Procurement, Logistics, and Finance modules. Should be well versed with the business processes in the SD domain.
Should possess good communication and inter-personal skills.
Must be willing to work in shifts (24 X 7)
- Key Attributes (Experience and Qualifications)
1 to 5 years’ experience in supporting Sales and Distribution business processes using SAP SD module preferably with Engineering/Marketing background (BE / MBA)
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